ibetslot Privacy
Policy

ibetslot ("we", "us", "our") is committed to protecting the privacy of all individuals who interact with our platform athttps://ibetslot.cam. This Privacy Policy ("Policy") sets out how ibetslot collects, processes, stores, shares, and protects the personal data of our users ("you", "Player", "User") in connection with the provision of our online casino, slot games, live dealer, and sports betting services.

ibetslot serves players primarily across Malaysia, including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other Malaysian cities. We are fully aware of our obligations with respect to data privacy and we take those obligations seriously. This Policy is designed to be transparent, readable, and genuinely useful — not simply a legal formality.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, all of which form part of your agreement with ibetslot.

The following terms carry the meanings defined below throughout this Privacy Policy:

ibetslot collects the following categories of Personal Data from Players, depending on their level of interaction with the Platform:

A. Identity & Contact Information

• Full legal name
• Date of birth (used to verify the21+ age requirement)
• Email address
• Mobile phone number
• Residential address (street, city, postcode, state, Malaysia)

B. Identity Verification (KYC) Documents

• Malaysian identity document — MyKad (NRIC), Driver's Licence, or Passport
• Proof of residential address (e.g., utility bill from Tenaga Nasional, Indah Water, or a bank statement from Maybank, CIMB, Public Bank, or Hong Leong Bank, dated within three months)
• Photographic selfie holding the submitted identity document

C. Financial & Transaction Data

• Payment method details (e-wallet accounts, bank account numbers linked to DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, or bank transfers)
• Deposit and withdrawal history, including amounts, dates, and payment channels used
• Cryptocurrency wallet addresses (where BTC or USDT transactions are made)

D. Technical & Usage Data

• IP address and geolocation data
• Device type, browser type, and operating system
• Session duration, pages visited, and navigation paths within the Platform
• Game history, bet records, and wagering activity
• Login timestamps and access logs

E. Communications Data

• Content of support tickets, live chat conversations, and email correspondence submitted to ibetslot
• Responses to surveys, feedback forms, and promotional participation records

ibetslot collects Personal Data through the following channels:

ibetslot processes your Personal Data for the following specific purposes:

• Account Management: To create, maintain, and administer your ibetslot Account, including processing your registration, verifying your identity, and enabling login access to the Platform.
• Service Delivery: To provide you with access to slot games, live casino tables, sports betting markets, and all other features of the ibetslot Platform as described in our Terms & Conditions.
• Payment Processing: To process deposits and withdrawals via your chosen Malaysian payment method (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, or Hong Leong Bank) and to maintain accurate financial records.
• Regulatory Compliance & KYC: To verify that you meet the eligibility requirements (including the 21+ age requirement), to satisfy anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations, and to fulfil any reporting requirements imposed by applicable regulatory authorities.
• Fraud Prevention & Platform Integrity: To detect and prevent fraudulent activity, unauthorised Account access, multi-accounting, bonus abuse, and any other conduct prohibited under our Terms & Conditions.
• Responsible Gambling: To identify patterns of play that may indicate problem gambling behaviour, to enforce self-exclusion and deposit limit settings made by Players, and to communicate responsible gambling resources where appropriate.
• Customer Support: To respond to your enquiries, process complaints, and provide technical assistance via live chat, email, or any other support channel.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and platform updates relevant to your interests. You may withdraw marketing consent at any time by contacting [email protected].
• Platform Improvement: To analyse aggregated usage data, improve the ibetslot Platform's design, functionality, game selection, and overall user experience.

ibetslot processes your Personal Data on the following legal grounds depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil our obligations to you under the ibetslot Terms & Conditions, including Account management, payment processing, game access, and withdrawal handling.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML reporting, age verification, and cooperation with lawful authority requests.
• Legitimate Interests: Processing carried out in ibetslot's legitimate interests where those interests are not overridden by your rights — including fraud detection, Platform security, and analytics to improve our services.
• Consent: Processing activities where you have given ibetslot explicit, freely given consent — particularly in relation to marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ibetslot does not sell, rent, or commercially share your Personal Data with third parties for their own marketing purposes. Your data may, however, be shared with the following categories of trusted third parties strictly for the purposes outlined in this Policy:

• Payment Service Providers: Including DuitNow and FPX operators, e-wallet providers (Touch 'n Go, Boost, GrabPay), and Malaysian banking partners (Maybank, CIMB, Public Bank, Hong Leong Bank), for the purpose of processing your financial transactions.
• Identity Verification & KYC Providers: Third-party services that assist with verifying identity documents, conducting liveness checks, and confirming address details as required for regulatory compliance.
• Anti-Fraud & Security Services: Technology partners that assist ibetslot in detecting suspicious activity, preventing multi-accounting, and ensuring platform integrity.
• Cloud Infrastructure & Hosting Providers: Services responsible for the secure storage and processing of ibetslot's data and platform infrastructure.
• Regulatory & Law Enforcement Authorities: Where ibetslot is under a legal obligation to disclose data — for example, in response to a court order, regulatory investigation, or law enforcement request.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by ibetslot who are bound by strict professional confidentiality obligations.

ibetslot retains Personal Data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following general retention periods apply:

• Active Account Data: Retained throughout the period your ibetslot Account remains active, plus further period of up to five (5) years following Account closure, to satisfy regulatory record-keeping requirements.
• KYC Documentation: Identity and address verification documents are retained for a minimum of five (5) years from the date of verification, consistent with AML compliance obligations.
• Transaction Records: Financial transaction history is retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Records of customer support interactions are retained for up to three (3) years from the date of the last communication.
• Marketing Consent Records: Consent records are retained for as long as you remain an active Player and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data governance procedures.

ibetslot uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Used to understand how Players interact with the Platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. Data collected is aggregated and anonymised.
• Functional Cookies: Allow ibetslot to remember your preferences (such as language settings, preferred payment methods, and display options) to provide a more personalised experience.
• Marketing & Targeting Cookies: Used to present relevant promotional content to you on the Platform based on your activity and preferences. These are only set with your consent.

You can manage cookie preferences through your browser settings at any time. Disabling certain categories of cookies may affect your ability to use specific features of the ibetslot Platform. For most major browsers — including Chrome, Firefox, Safari, and Edge — cookie management options can be found in the browser's Privacy or Security settings menu.

As a data subject, you hold the following rights with respect to your Personal Data processed by ibetslot. To exercise any of these rights, please contact us at[email protected] with the subject line "Data Rights Request — [Your Username]".

ibetslot implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ibetslot Platform is encrypted in transit.
• Encrypted Data Storage: Sensitive Personal Data including KYC documents and financial records are stored in encrypted form at rest.
• Two-Factor Authentication (2FA): Available on all ibetslot Accounts to provide an additional layer of login security.
• Access Controls: Internal access to Personal Data is restricted on a strict need-to-know basis, with role-based access controls and audit logging in place.
• Regular Security Audits: ibetslot's infrastructure and data handling practices are subject to periodic security reviews and penetration testing.
• Staff Training: All ibetslot employees who handle Personal Data receive regular training on data protection obligations and information security best practices.

Despite these measures, no online platform can guarantee absolute security. In the event of a Personal Data breach that is likely to result in a risk to your rights, ibetslot will notify affected individuals and the relevant authorities without undue delay, in accordance with applicable data protection obligations.

ibetslot strictly prohibits the use of the Platform by individuals under the age of 21 years. We do not knowingly collect Personal Data from minors. Age verification is a mandatory component of our KYC process, and we will not process Account registrations or deposits without first confirming that the user is at least 21 years of age.

If ibetslot becomes aware that Personal Data has been collected from an individual who is under 21 years of age, we will take immediate steps to close the relevant Account, reverse any financial transactions where possible, and securely delete all associated Personal Data without delay.

If you are a parent or guardian and have reason to believe that your child or dependent under 21 has registered with ibetslot, please contact us immediately at [email protected] so that we may take appropriate action. For more information about our approach to underage gambling prevention, please visit our Responsible Gambling page.

ibetslot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal and regulatory obligations. Where changes are material, we will endeavour to provide notice to registered Players via email or by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the date on which this Policy was most recently revised. Your continued use of the ibetslot Platform following any amendment constitutes your acceptance of the updated Policy. If you disagree with any changes to this Policy, you should discontinue use of the Platform and may request closure of your Account.

We recommend that you review this Privacy Policy periodically to remain informed of how ibetslot is handling your Personal Data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by ibetslot, please contact our Data Privacy team using the details below. We take all privacy queries seriously and aim to respond promptly.

For data rights requests (access, correction, deletion, portability), please include your registered username and a description of your request in your communication. ibetslot may ask you to verify your identity before fulfilling any data rights request to protect against fraudulent or unauthorised submissions.

This Privacy Policy was last reviewed and updated on 1 January 2026.